Meet The Team

//Meet The Team
Meet The Team 2020-02-17T14:10:33+00:00

Kelsey Baldwin

Assistant Dog Behaviourist

About:  Since I was a little girl, I’ve always had a love and passion for dogs. When I was 14, I completed my school work experience at Dog Trouble and became a volunteer. I worked part-time whilst  at school and throughout college. I completed my Level 3 Extended Diploma in Animal Management at Berkshire College of Agriculture in 2018 and now have a full-time position which I’m so proud of.

After graduation, I did the ‘Lucas Agnew Raw Intuitive Talent – The missing Link’ course held at Dog Trouble which helped me understand and deal with a variety of dogs and their individual behaviours. Each day at Dog Trouble is different, with more challenging characters.

When I’m working with a dog, I love to see the change in their behaviour from when they join to when they leave, it’s very rewarding. Dog Trouble has boosted my confidence in talking to clients and learning to be calm and assertive with Dogs and animals. I’m looking forward to working with many more challenging dogs.

Neil Bickers

Full Time Centre Assistant

About:  After 29 years working in the IT industry I made a major life changing decision to take another career path. I’ve always been surrounded by family dogs, one of which Jo worked with to rehabilitate. I have a passion to learn and develop my knowledge of dog behaviour and wellbeing. I’ve had the pleasure to have known Jo since childhood and was very excited to be offered a position at Dog Trouble.  After coming from an office job I’ve not only enjoyed the physical challenge which has improved my own fitness I also love to see happy well exercised and socialised Dogs.

Pawel Pablo

Full-Time Centre Assistant


Fran Wyborn

Dog Health & Welfare Assistant

About:  After many years of working in the ‘Care’ industry I decided that it was time to have a change and having owned my own dogs, I jumped at the chance of working at Dog Trouble.  Being part of a team has been one of the great aspects of the job, in addition to learning about Dog Health and Nutrition.  It was only a few weeks into the job that I started feeding my dogs a raw food diet and I saw such a huge improvement in their overall heath and well being.  Working at Dog Trouble has also enabled me to practice my animal photography which is one of my greatest hobbies!

Ella Hallam

Part -Time Centre Assistant

About: I’ve always loved animals, in particular dogs. I became especially interested in their behaviour when my Leonberger went blind. In summer 2017 I did my DofE volunteering at Dog Trouble and fell in love with the place, people and values. After my placement, I was offered a part time job and have worked every weekend since. Watching and learning from Jo and all the staff has been incredible. The way they work with dogs is inspirational and something I am so keen to learn more about. I have learnt so much from Dog Trouble not only about how to behave and be assertive around dogs but how  to improve my confidence around dogs and people aswell! I look forward to learning so much more in the future.

Holly Austin

Part -Time Centre Assistant

About: Having had dogs all my life, I can’t imagine being without them. One of our dogs completed Boot Camp at Dog Trouble and it opened my eyes to the prospect of working with dogs. I therefore volunteered to work at Dog Trouble on weekends and holidays and now have a permanent part time role. My understanding of dogs has grown more than I ever thought it would and I’m passionate that my future lies in looking after and helping to rehabilitate dogs.

Jess Morgan

Full -Time Centre Assistant


I started working with dogs a couple years ago and have had dogs of my own growing up. I worked part time for the Blue Cross rehoming centre in Devon and along side this I started dog walking in my area. Having family in Zakynthos, Greece, I lived out there and found a charity called Zante Strays where I worked full time and helped rescue and rehome the stray dogs and puppies on the island. This was challenging but very rewarding and where we adopted our dog Billy!  I met Jo when she started to help to rehabilitate and rehome the stray dogs from Zakynthos. I now work full time at Dog Trouble and have had the pleasure of seeing and working with some of the dogs from Greece again that have found lovely homes in the UK. I love learning about dog behaviour and rehabilitation but I am particularly interested in learning more about alternative health treatments with dogs.

Josh Williams

Full -Time Maintenance & Centre Assistant

About: After volunteering with Jess at Zante strays and meeting Jo, we were keen to come and work at Dog Trouble.  Being a qualified plumber, carpenter and multi tradesman I was really excited to be able to come and help bring the Dog Trouble building projects to life!  The prospect of also being able to help out caring for the dogs is an added bonus and obviously living on the farm aswell!

Jane Peters

Office & Personal Assistant

About: When I was a youngster I had aspirations to become a vet, however, after researching the amount of academic training that would be required to qualify, I quickly changed my options and went straight from sixth form at school into secretarial college! I’ve spent the last 30 years working as a secretary/personal assistant within some high profile corporate companies. My last position was as a receptionist at a local hair and beauty salon, but I’ve been stalking Jo and her team at Dog Trouble over the past few years, impressed with the work that they do here. So, when an opportunity came up to work with them, I jumped at the chance to join the team, as it combines the office skills I have and that I would be surrounded by “my true love” dogs all day long! I joined Dog Trouble as Office Manager in October 2018 and have found the job interesting and rewarding if a bit challenging with all the doggie distractions around me!

Liz Storm

Office Assistant


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